Return Policy
- Returns accepted for 30 days
- Free return shipping
- No restocking fee
- No final sale items
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Each item will be inspected upon return to ensure there is no use or damage to the returned item. Full refund is not guaranteed if damaged. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@gildedonline.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@gildedonline.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Shipping damage claims are not eligible after 7 days of receiving.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gildedonline.com.
How Gilded was Born
Two years ago, my life was uprooted as my husband and I moved from Utah to Colorado. We had just graduated college and we were so excited to move into our new house and start a life there. I’m sure many of you can relate to how ecstatic I was to start decorating my house! Since we had lived in tiny apartments previously, we had very little furniture. So, I found myself browsing a Crate and Barrel for a coffee table. After taking about five steps into the store, I found THE ONE. I know, it’s not hard to find something gorgeous in a store like that! My husband and father-in-law looked at the table then insisted they could build a table just like it. My husband and father-in-law are both incredible wood craftsmen. It sounded like a complicated project, but I agreed since the table was much more expensive than I thought.
Not even a month later, my sweet father-in-law drove out to Colorado to surprise us with a gorgeous, 400-pound, white oak coffee table. It was truly more beautiful than anything I could have found in Crate and Barrel. We took it into our house and intentionally placed it in the center of our living room. It was truly more breathtaking because of who made it for me. I wanted to find something perfect to put on top, but I couldn’t find anything worthy of sitting atop such a work of art.
I searched high and low for a coffee table book. I wanted something simple, aesthetic, and filled with beautiful images. I couldn’t find what I was imagining ANYWHERE. It seemed all options, even under the shiny book covers, were cluttered with words, made with poor materials, and filled with meaningless content just to fill space. Since I’ve been a wedding photographer making wedding photo books for my clients for years, I thought, “I’ll just make a coffee table book myself.” That is how Gilded was born. Now I have a line of coffee table books that are filled with as much intention and love and my father in laws woodworking. I’ve created a book that is worthy to sit on that table as it is luxurious, intentional, and as beautiful on the outside as it is on the inside.
